Laundry services

When providing your laundry to Laundryheap, it is important to follow the best practices below:

1) Check the care labels of the items and make sure they can be laundered and tumble dried. 'Dry clean only' items, or items that are meant to be hand washed or hang dried should not be provided mixed with your laundry. Laundryheap will not be liable for items sent in for the wrong service.
2) Please remove all items from your pockets prior to your Laundryheap collection. Pens, make-up and other similar items can cause loads of laundry to be damaged. Although we always try to spot these items prior to the cleaning, on some occasions they can be missed. If this occurs, Laundryheap will not be liable for any damage caused as a result.
3) Make sure you add / check your care preferences while booking and confirm with us via live chat that we can cater them.
4) Place all your delicate items in a special delicate washing bag and request a gentle wash for best cleaning results and to avoid damage.

Yes, that can still happen. Our partner facilities follow your instructions to ensure your items are cared for. If you request a low dry but some of your garments shrink, this is part of the normal wear and tear process. Some manufacturers build in a degree of shrinkage for their items, and, over time, this becomes more noticeable. Laundryheap will not be liable if this occurs.

We want your clothes to stay healthy for you to use a long time, so we have asked our partner facilities if they have any tips on how to do that. Here is what they said:

1) Never iron stained clothes trying to wear them one more time before cleaning. This will only set stains and deepen them into the fabric, making them harder to remove when cleaned.
2) Do not put a garment away when changing wardrobe for the new season without cleaning it first. The most common complaint when this happens is that the clothes 'were not dirty when I put them away for winter', but now they are full of stains and small holes. Even the tiniest food crumb invites insects.
3) Body oils and perspiration left long on garments will weaken the fabric. Clean these items often to avoid this issue.